Privacy Policy
facai777

When you interact with facai777 — whether by browsing the platform, creating an account, making a deposit, placing a bet, or contacting our support team — we may collect various categories of personal information. The specific data we collect depends on how you use the platform and the services you access.

1.1 Registration and Account Data

When you register a player account with facai777, we collect the information you provide directly, including: your full legal name, date of birth, email address, mobile phone number, and your chosen username. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process and in accordance with anti-money laundering requirements, we may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement. These documents are used solely for identity verification and fraud prevention purposes and are stored securely in encrypted form.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect payment-related information including your bKash account number, Nagad account number, Rocket number, Upay details, or bank account information for services such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. For card payments via Visa or Mastercard, we collect the card number, expiry date, and billing details. We do not store full card numbers on our servers — payment card data is tokenised and handled by our PCI-DSS compliant payment processing partners.

1.4 Technical and Usage Data

When you access facai777, our servers automatically record certain technical information, including: your IP address, browser type and version, operating system, device type, referring URL, pages visited on our platform, session duration, and timestamps of access events. This data is used for platform security, fraud detection, and improving the user experience.

1.5 Communications Data

If you contact our support team via live chat, or communicate with us by email, we retain a record of that correspondence including the content of the messages and any attachments provided. This is used for the purposes of resolving your query, training our support team, and maintaining an auditable record of player interactions.

1.6 Betting and Gaming Activity Data

We maintain detailed records of all betting and gaming activity conducted on your account, including game titles played, bet amounts, outcomes, deposit and withdrawal history, bonus claims, and responsible gaming tool activations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

facai777 uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: Creating, maintaining, and operating your player account, including processing deposits and withdrawals, applying bonuses, and managing your responsible gaming preferences.
• Identity Verification: Conducting KYC checks to confirm your identity, verify your age (18+ requirement), and comply with anti-money laundering regulations.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfers, Visa, and Mastercard in Bangladeshi Taka (৳).
• Customer Support: Responding to your queries, resolving disputes, and maintaining a record of our communications with you.
• Security and Fraud Prevention: Monitoring account activity for signs of fraudulent, abusive, or unlawful conduct, including match-fixing, bonus abuse, and money laundering.
• Responsible Gaming: Monitoring your gaming patterns to identify potential problem gambling behaviour and administering self-exclusion, deposit limit, and session reminder tools.
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities and law enforcement agencies.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the functionality, design, and content of the facai777 platform.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about facai777 — only where you have given your explicit consent to receive marketing communications. You may withdraw this consent at any time.

We do not use automated decision-making or profiling in any way that produces significant legal effects for you without human review. Where automated systems flag an account for review (for example, as part of our fraud detection processes), a qualified member of our compliance team will always review the case before any action is taken.

facai777 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and facai777 — including operating your account, processing transactions, and providing the gaming and betting services you have requested.
• Legal Obligation: Processing that is required for facai777 to comply with applicable legal and regulatory obligations, including KYC/AML requirements and responses to lawful authority requests.
• Legitimate Interests: Processing that is necessary for the legitimate business interests of facai777, such as fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for sending marketing communications — you have the right to withdraw that consent at any time by contacting our support team or adjusting your account notification preferences.

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of any processing carried out before that withdrawal. It will, however, mean that we cease that specific processing activity going forward.

In the course of operating the facai777 platform and delivering services to you, we may share your personal information with the following categories of third parties:

Payment Service Providers

We share payment-related information with our payment processing partners — including mobile financial service providers (bKash, Nagad, Rocket, Upay), Bangladeshi banks, and international card networks (Visa, Mastercard) — to the extent necessary to process your deposits and withdrawals. These partners are contractually required to handle your data in accordance with applicable data protection standards.

Game Content Providers

Certain technical data (such as player session tokens and game result records) is shared with our licensed game content providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — for the purposes of delivering game content, recording results, and resolving disputes. These providers do not receive your personally identifiable information beyond what is technically necessary to operate the game session.

Identity Verification Services

We may share your KYC documents and personal details with third-party identity verification service providers for the purposes of confirming your identity and age. These providers are bound by strict data processing agreements and may not use your data for any purpose other than performing the verification services on our behalf.

Regulatory and Law Enforcement Authorities

facai777 will disclose your personal data to regulatory bodies, law enforcement agencies, and other competent governmental authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity. We will not notify you of such disclosures where doing so would compromise a regulatory investigation or is otherwise prohibited by law.

Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of the facai777 business, your personal data may be transferred to the acquiring entity as part of the transaction. In such an event, we will notify affected players and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

facai777 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to enhance your experience, and to gather anonymised analytics data that helps us improve our services. This section explains what cookies we use, why we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you interact with the site. Cookies do not contain executable code and cannot access other information stored on your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the operation of the facai777 platform. Without them, core features such as account login, session management, and payment processing cannot function. These cookies cannot be disabled.
• Functional Cookies: These remember your preferences and settings — such as your preferred language and responsible gaming tool configurations — to provide a more personalised experience on repeat visits.
• Analytics Cookies: We use anonymised analytics tools to understand how players navigate the platform, which pages are most visited, and where users encounter difficulties. This data is used in aggregated form only and cannot be traced back to individual players.
• Security Cookies: These help us detect and prevent fraudulent activity on the platform, including account takeover attempts and bot traffic. They analyse login patterns and session behaviour without storing personally identifiable information.

Managing Cookie Preferences

You can manage cookie preferences directly through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from using core features of the facai777 platform, including logging into your account. Disabling functional or analytics cookies will not affect your ability to play or transact on the platform, but may reduce the personalisation of your experience.

Please refer to your browser's help documentation for instructions on how to manage cookie settings. Common browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (iOS/Android).

facai777 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, or to protect our legitimate business interests. The table below summarises our standard data retention periods by category:

Where you request deletion of your account and personal data (see Section 7 below), we will delete or anonymise your information to the fullest extent permitted by our legal obligations. In practice, this means that certain transaction records and KYC documents must be retained for the statutory periods noted above even following an account deletion request.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

facai777 respects your rights over your personal data. As a player, you are entitled to exercise the following rights at any time by contacting our support team via live chat or by writing to support@facai777:

• Right of Access: You may request a copy of all personal data that facai777 holds about you. We will provide this information within 30 days of receiving your verified request, free of charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly through your account profile settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent (and there is no other legal basis for processing). This right is subject to our legal retention obligations described in Section 6.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You may request that we provide your personal data to you (or to a nominated third party) in a structured, commonly used, machine-readable format where technically feasible and where processing is based on consent or contract.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. You may also object at any time to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team via live chat available 24/7 from your account dashboard, or write to support@facai777. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days. If your request is complex or you have submitted multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that some of these rights are not absolute and may be subject to conditions or exceptions under applicable law. Where we are unable to fulfil a request in full, we will explain the reasons clearly.

The security of your personal data is a top priority at facai777. We have implemented a comprehensive set of technical and organisational security measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 Encryption in Transit: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) version 1.3 with 256-bit AES encryption. This prevents interception of data during transmission.
• Encryption at Rest: Sensitive data stored on our servers — including KYC documents, payment details, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to facai777 staff who require it to perform their job functions. All internal access is logged, monitored, and subject to regular access review audits.
• Password Security: Player passwords are hashed using a strong, salted cryptographic hashing algorithm. No facai777 employee can view your password in plain text.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your facai777 account for an additional layer of login security. 2FA options are available from your account security settings.
• Fraud Detection Systems: Automated monitoring systems analyse login patterns, transaction behaviour, and gameplay data in real time to detect and respond to potential security threats and fraudulent activity.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by qualified cybersecurity professionals. Identified vulnerabilities are remediated promptly according to a risk-based prioritisation framework.
• PCI-DSS Compliance: Payment card data is handled exclusively by our PCI-DSS compliant payment processing partners. We do not store raw card numbers on our servers.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, facai777 will notify affected players promptly and take all necessary steps to contain the breach, mitigate harm, and prevent recurrence. You also play a role in keeping your account secure — please use a strong, unique password and enable 2FA on your account.

The facai777 platform integrates with various third-party service providers to deliver a complete, high-quality experience for players in Bangladesh. Each of these integrations involves a degree of data sharing as described in Section 4 of this policy. This section provides additional transparency about those integrations and the privacy implications for you as a player.

Game Content Providers

Live casino, slot, fishing, and sports betting content on facai777 is powered by licensed third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers deliver game content directly to your browser via their own CDN infrastructure. They may receive your session token and game interaction data for the purposes of delivering the game, recording results, and resolving disputes. Their data practices are governed by their own privacy policies, which are independent of facai777's policy. facai777 does not transmit your personally identifiable information to game providers beyond what is technically required for session management.

Payment Processors

Transactions on facai777 are processed via integrated payment gateway partners. When you initiate a bKash, Nagad, Rocket, or Upay transaction, you may be redirected to or interact with the interface of those payment providers directly. Their handling of your payment credentials is governed by their own privacy and security policies. We encourage you to review the privacy policies of bKash, Nagad, and other payment providers you use in connection with facai777 transactions.

Analytics and Performance Tools

facai777 may use anonymised, aggregate analytics tools to monitor platform performance, page load times, error rates, and user interaction patterns. These tools do not collect personally identifiable information and are used solely to improve the technical performance and usability of the platform.

External Links

The facai777 platform does not contain links to external third-party websites as a general rule. Where any such link is present in a specific context (for example, a responsible gaming resource), facai777 is not responsible for the privacy practices of those external sites. We encourage you to read the privacy policy of any website you visit via a link from our platform.

facai777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The date of the most recent revision is displayed at the top of this page. Where changes are material — for example, where we introduce a new purpose for processing personal data or change the categories of third parties with whom data is shared — we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

Your continued use of the facai777 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact our support team to request account closure and data deletion in accordance with your rights under Section 7.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which facai777 handles your personal data, please contact us through one of the following channels:

• Live Chat: Available 24/7 from your account dashboard. Our support agents typically respond in under 2 minutes and are fully briefed on all privacy and data rights matters.
• Email: support@facai777 — please include "Privacy Request" in the subject line so your query is directed to the appropriate team member promptly.

We are committed to addressing all privacy-related enquiries fairly, transparently, and within the timeframes described in this policy. Your trust is important to us, and we take every data rights request seriously.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data processed by facai777 in connection with the provision of its online casino and sports betting services to players in Bangladesh and other markets where the platform operates.